Powered by AudioCodes VOCA backend architecture. Turn your existing Microsoft 365 setup into an AI-ready, scalable contact center without installing additional agent software.
"Hello, I need assistance regarding our enterprise subscription migration to Microsoft Teams..."
AudioCodes Voca CIC delivers conversational AI, omnichannel routing, compliance recording, and supervisor controls in a single native Microsoft Teams experience.
Speech-to-text and text-to-speech powered by Azure AI, with LLM integration that understands natural language from day one. Eliminate "Press 1, press 2" with practical AI that resolves requests on the spot.
Voice, Email, Webchat, and SMS — all handled inside a single Microsoft Teams app. Agents never switch tools. CRM integration and bot-to-live-agent transfers with full context.
Drag-and-drop IVR and IVA call flows — build conversational AI-powered menus visually. API extensions and CRM/3rd-party bot integration included out of the box.
Post-call AI summaries, real-time sentiment analysis, and full transcription across 14 languages. Built-in Generative AI works from pre-built or custom prompts — insights live in your CRM.
Microsoft-certified Compliance Call Recording built directly into Voca CIC. Meets MiFID II, GDPR, PCI DSS, HIPAA, and E-Discovery standards. Agents operate controls natively; supervisors access playbacks from the dashboard.
Real-time dashboards with queue metrics, agent status, and SLA tracking. Monitor, whisper, and barge into live calls. End-to-end journey analytics and troubleshooting.
Engineered for absolute reliability, zero client footprint, and carrier-grade voice distribution.
Zero learning curve for agents. Calls, queues, and chats managed directly inside the native Microsoft Teams interface without switching apps.
High-availability SIP infrastructure, voice-quality optimization, complex multi-level IVR, and skill-based queue distribution.
Enterprise-ready with Azure Active Directory (Azure AD) SSO, role-based access control (RBAC), and SOC2/ISO compliance.
Supercharge agent productivity and customer satisfaction with cutting-edge conversational AI across 14 languages.
Self-service IVA that understands user intent in 14 languages (EN, TH, VN, IN, CH, and more) with human-like accuracy. AI-powered receptionist handles calls 24/7.
Live speech-to-text transcription, sentiment detection, and automated knowledge-base suggestions during calls in 14 supported languages.
AI-driven volume forecasting to optimize agent shift planning and minimize customer wait times.
Named or concurrent — choose the tier that matches your team. No hidden fees. No unexpected overage charges. What you see is what you pay.
Pay per person (named agent license)
I use Teams for basic CX
Modern yet lightweight CX for serving internal and small customer-facing audiences.
Pay per active seat (concurrent agent license)
I'm a voice-first Contact Center agent
Spend most of the day helping customers on voice calls. Teams is the primary CX tool.
Pay per active seat (concurrent agent license)
I'm a voice & digital Contact Center agent
Deliver CX through calls, chat, and other digital channels — all inside Microsoft Teams.
Enhance Voca CIC with conversational AI, agent insights, and additional IVR session capacity. Pre-integrated — zero integration work required.
Built-in AI Cognitive Services for Speech-to-Text and Text-to-Speech. Pre-integrated Azure AI — everything you need from day one with zero integration work. Can also connect your own Azure Cognitive Services.
AI-generated post-call summaries, real-time sentiment analysis, transcription services, and LLM processing. Custom prompts tailored to each organization and desk — control the detail and structure of generated summaries.
Additional concurrent IVR and IVA session capacity for peak-hour call volumes. Scale your self-service capacity independently from agent licenses — handle spikes without over-provisioning.
Select your Voca CIC tier, configure agent count, and toggle add-ons for a dynamic subscription estimate.
CIC2 Voice-first • Concurrent Agent
Includes Microsoft Teams integration, AudioCodes VOCA core & enterprise SLA.
University of Central Florida
Berry Global
Vanderlande
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